Last updated: 24 August 2026
KLEANFREAKS LIMITED, trading as KleanFreaks House Washing Services (“Kleanfreaks”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information we collect.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit kleanfreaks.co.nz, contact us, request a quote, book a service or otherwise interact with Kleanfreaks.
We handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.
KLEANFREAKS LIMITED trading as Kleanfreaks House Washing Services
NZBN: 9429046774774
Address:
41a Ballarat Street
Ellerslie
Auckland 1051
New Zealand
Phone: 0800 114 589
Email: info@kleanfreaks.co.nz
Website: kleanfreaks.co.nz
The personal information we collect depends on how you interact with us.
This may include:
We aim to collect only the information reasonably necessary to provide our services, communicate with you and operate our business.
We generally collect personal information directly from you when you:
We may also receive personal information from another person or organisation where reasonably necessary, such as:
Where we collect personal information about you indirectly, we will handle that information in accordance with applicable requirements under the Privacy Act 2020.
We may use personal information to:
We will not use personal information for purposes unrelated to the reason it was collected unless permitted or required by law.
Our website may use cookies and similar technologies to help the website function, understand how visitors use it and improve our marketing.
Cookies are small files stored on your device when you visit a website.
Depending on the services enabled on our website, cookies may be used to:
We may use third-party analytics or advertising services, such as services provided by Google or Meta, where these tools are enabled on our website.
These providers may collect information such as your IP address, browser type, device information and interactions with the website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website operate.
Kleanfreaks may use online advertising platforms to promote our services.
Where enabled, these platforms may use cookies, pixels or similar technologies to understand whether someone who viewed or interacted with an advertisement later visited our website or completed an enquiry.
This may include platforms such as:
We do not receive sensitive personal information simply because you view one of our advertisements.
You can manage advertising preferences through the privacy and advertising settings provided by the relevant platform.
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
We only disclose personal information where necessary for a legitimate business purpose, with your authorisation, or where disclosure is otherwise permitted or required by law.
Some technology providers we use may store or process information outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will take reasonable steps where required by the Privacy Act 2020 to ensure that the information is appropriately protected.
The location in which information is processed may depend on the service provider being used.
We take reasonable steps to protect personal information against:
We may use administrative, physical and technical security measures appropriate to the nature of the information we hold.
However, no website, email system or internet transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it for legal, accounting, taxation or business purposes.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it.
Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you and ask us to correct information you believe is inaccurate.
To make a request, contact:
Email: info@kleanfreaks.co.nz
Phone: 0800 114 589
We may need to verify your identity before providing or changing personal information.
If we are unable to make a requested correction, you may be entitled to ask us to attach a statement of correction to the information.
Where permitted, we may contact existing or prospective customers with information about Kleanfreaks services, promotions or relevant property maintenance services.
You can unsubscribe from electronic marketing communications at any time by:
We may still contact you regarding an existing enquiry, quote, booking, invoice or service even if you have opted out of marketing communications.
During the course of providing our services, we may take photographs of work areas for operational purposes such as:
We will obtain appropriate permission before using identifiable photographs of a customer’s property for marketing purposes where consent is required.
If we become aware of a privacy breach involving personal information, we will assess the breach and take appropriate steps to limit potential harm.
Where a breach meets the notification requirements under the Privacy Act 2020, we will notify affected individuals and the Office of the Privacy Commissioner as required.
Our website may contain links to websites or services operated by third parties.
Kleanfreaks is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you choose to use.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on our website with the date it was last updated.
If you have any questions, concerns or requests relating to your personal information or this Privacy Policy, contact:
Kleanfreaks House Washing Services
Address: 41a Ballarat Street, Ellerslie, Auckland 1051, New Zealand
Phone: 0800 114 589
Email: info@kleanfreaks.co.nz
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of New Zealand.
